Privacy Policy

1. Introduction

ShadiWalay.Com ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our matrimonial platform, website, and related services.

By registering or using our services, you agree to the practices described in this policy. If you do not agree, please do not use our platform.

2. Information We Collect

We may collect the following types of information:

• Personal details: full name, date of birth, gender, CNIC (for verification), contact number, email address, and address
• Profile information: education, profession, family background, religion, caste, preferences, and photographs
• Account data: username, password (encrypted), membership plan, and login activity
• Communication records: messages, inquiries, and support tickets sent through our platform
• Technical data: IP address, browser type, device information, and cookies for site functionality

3. How We Use Your Information

We use your information to:

• Create and manage your matrimonial profile
• Verify identity and maintain platform authenticity
• Suggest compatible matches based on your preferences
• Process membership payments and provide customer support
• Send important updates about your account, matches, or service changes
• Improve our platform, security, and user experience
• Comply with legal obligations and prevent fraud or misuse

4. Profile Privacy Controls

You control what others can see on your profile. Our platform offers privacy settings including picture privacy and phone number privacy. Contact details are never shared publicly without your consent.

Premium members may receive additional visibility features (such as featured profiles), which you can manage through your account settings or by contacting support.

5. Information Sharing

We do not sell your personal data to third parties. We may share limited information only in the following circumstances:

• With other members — only the profile details you choose to make visible
• With matchmaking consultants — when you opt for personal matchmaking services
• With service providers — payment processors, hosting, and email services bound by confidentiality
• When required by law — court orders, government requests, or to protect rights and safety

6. Data Security

We implement industry-standard security measures including encrypted connections (SSL), secure servers, and access controls to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You are responsible for keeping your login credentials confidential and notifying us immediately of any unauthorized access.

7. Cookies & Tracking

We use cookies and similar technologies to remember your preferences, keep you logged in, and analyze site traffic. You can disable cookies in your browser settings, but some features may not work properly.

8. Your Rights

You have the right to:

• Access and review the personal information we hold about you
• Update or correct your profile details at any time
• Request deletion of your account and associated data
• Withdraw consent for marketing communications
• Lodge a complaint with us regarding data handling

9. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal, fraud prevention, or backup purposes for a limited period.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the platform after changes constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related questions or requests, contact us at info@shadiwalay.com or through our Contact Us page.